Nurture The Soul Booking Terms and Conditions
Updated 25th March 2024
1. Booking
(a) Your booking is not considered definite and no contract will exist until we receive either full payment (day retreats) or deposit (weekend and destination retreats). By booking a retreat with Nurture The Soul, you are accepting these terms and
conditions.
(b) We do not share customer details with any third parties.
2. Payment
(a) The price is the exact amount to be received in full by us in GBP.
(b) The full payment amount is due 60 days before the first day of the retreat and can be paid by
bank transfer to the account specified in your original booking email.
3. Your Travel Arrangements
All travel arrangements are your responsibility and at your own cost. We shall not be held liable for
any consequences arising from delays or cancellations in any of the companies you may have made
arrangements with, or for any irregularities in your documentation required for travel. Transfers
to/from the retreat are at your own cost, unless otherwise specified.
4. Your Health
(a) It is your responsibility to let your hosts and exercise / yoga teachers & all practitioners know if you have
any injuries and to be mindful at all times of your own body’s capabilities during the retreat. If you
experience any injury or discomfort during any activity during the retreat, then you must desist
immediately.
(b) Please advise us of any mental or physical health conditions, allergies and dietary requirements
before you book. If you have health conditions and dietary requirements that may be affected by the
activities offered on our retreats we reserve the right to advise you to desist and in the interests of
your health, or others, we may decline your stay at our retreats.
(c) Whilst all measures are taken to ensure a high standard of health and safety, some of our venue are in the countryside/abroad and we shall not be responsible for any injuries caused by uneven terrain, steps or paving.
(d) We shall not be held responsible for any injuries sustained during our retreat activities.
5. Cancellation by you
(a) You (or any member of your party) may cancel your booking at any time, providing that the
cancellation is made by the person submitting the booking form and is notified to us in writing.
Cancellation will take effect the day such notification is received by us. If such cancellation is made
before 30 days prior to the start of the retreat, we will retain the deposit of the retreat. If
cancellation is made after this time, we will retain the full amount paid by you.
6. Amendments by us
Occasionally, changes may have to be made (e.g. specific programme of activities, exercise teacher,
class times or other arrangements), which we reserve the right to do at any time. If your
accommodation has to be changed, we will do our utmost to provide accommodation of a similar
standard. If a significant change becomes necessary, we will inform you as soon as possible before
your departure.
7. Cancellation by us
We reserve the right in any circumstances to cancel a retreat. In particular, our retreats require a
minimum number of at least 75% of the participants to have booked by 60 days before the start
date. If this minimum number is not reached by that date we may cancel and refund full payment to
you.
8. Our liability to you
(a) We accept responsibility for ensuring that the retreats are supplied as described and that the
services we are contractually obliged to provide are to a reasonable standard.
(b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war,
terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical
problems to transport, staff cancellations, unforeseen changes in your personal circumstances or
other events beyond our control.
(c) We are not liable for any injuries you may incur. Yoga, exercise, pilates classes and other activities
are undertaken at your own risk. We are not liable for any medical or psychiatric conditions, which
may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your
personal property.
9. Group Bookings
Where a booking is made on behalf of several individuals the booking is conditional on the person(s)
paying having authorisation from all the individuals named. We ask that each attendee complete their own Booking Form .
The terms of this contract will apply to each member of the group as though they had paid
for their own retreat individually and directly to us.
10. No Liability for possessions
The accommodation will not be left empty and unlocked at any time. However, it is your
responsibility to ensure that your possessions are kept safe at all times. This includes hire cars or
other hired equipment. We cannot be held responsible for any loss or damage to personal
belongings during the retreat.
11. Complaints
If you have a problem during your retreat, please inform the retreat host immediately and she will
endeavour to put things right. Please note that we cannot be held responsible for the individual
behaviour of any group member or other guest sharing your accommodation.
13. Privacy Policy
Nurture The Soul Ltd may use Personal Data for the following purposes:
• To provide and maintain our Service, including to monitor the usage of our Service.
• For the performance of a contract: the development, compliance and undertaking of the
purchase contract for the products, items or services You have purchased or of any other
contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of
electronic communication, such as a mobile application's push notifications regarding
updates or informative communications related to the functionalities, products or
contracted services, including the security updates, when necessary or reasonable for their
implementation.
• To provide You with news, special offers and general information about other goods,
services and events which we offer that are similar to those that you have already purchased
or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For other purposes: We may use Your information for other purposes, such as data analysis,
identifying usage trends, determining the effectiveness of our promotional campaigns and to
evaluate and improve our Service, products, services, marketing and your experience.
Re:treat will retain Your Personal Data only for as long as is necessary to comply with our legal
obligations (for example, if we are required to retain your data to comply with applicable laws),
resolve disputes, and enforce our legal agreements and policies.
We may use Your Personal Data to contact You with newsletters, marketing or promotional
materials and other information that may be of interest to You. You may opt-out of receiving any, or
all, of these communications from Us by following the unsubscribe link or instructions provided in
any email We send or by contacting Us.
